Terms and Conditions

Wine Website Terms and Conditions

This website is operated by Balgownie Estate Resort Operations Pty LtdABN 41347716971trading as Balgownie Estate Vineyard Resort and Spa. Available atshop.balgownie.com.Liquor License number 31953604.

Under Australian laws, alcohol can only be sold or supplied to persons aged 18 years or older. By placing an order with us, you confirm that you are at least 18 years old. You agree that it is your responsibility to consume alcohol in accordance with the law and responsibly.

Purchases on this wine site

All pricing on our wine site is shown in Australian dollars (AUD). We only accept credit card payments online via Visa or Mastercard.

Any order (stand-alone or subscription based) placed through this wine site is an offer by you to purchase a particular product or products for the price notified (including the delivery and other charges and taxes) at the time you place your order.

It is your responsibility to check the order details, including selected products and pricing, before you submit your order through this site.

When you order and pay on the Site and your payment has been validated, we will provide you with order details, which may include an order number, an order ID, the delivery and billing addresses and a description of what was ordered.

We may, at our absolute discretion, accept or reject an order. We will endeavor to notify you of a rejection at the time of the order or within a reasonable time thereafter.

Balgownie wine returns and refund policy

Should you experience any discrepancies with your wine order, please contact us and we will do our best to resolve.

Email:wines@balgownie.com, or phone(03) 9730 0700and press "5" for wines.

We will replace or refund any wine product that arrives to you damaged.

If you have not received the correct order, reach out to us and we will make it right.

If you have had a change of mind, or decided you no longer want your wine order, simply return the wine to us and we can arrange a refund (less the cost of shipping and handling).

The best way to return wine to us is in person at our Yarra Valley property. Alternatively, you may post wine back to us via Australia Post or other delivery service.Any returns in the post or via any other delivery method will be at your own expense.

In the event your wine is delayed

Please check that the address details provided are correct.

Australia Post may have already attempted delivery without success, and the wine could be waiting for you at your local post office.

Someone else may have signed for and accepted your delivery at your nominated delivery address, especially in the case of a business address, unusual street address or a remote location.

Please note - Balgownie is unable to resend any wine order if there is a record that it was successfully delivered and signed for at the address provided.

Your wine order may have been damaged while in transit with Australia Post (no fault of yours). In these circumstances, the wine is returned to Balgownie, and we reach out to you to arrange for the affected wine order to be resent or refunded.

In extremely rare circumstances your wine may be missing in action. Contact us directly for further investigation if (according to tracking notifications) the progress of your delivery has been unusually slow, or has come to a halt. We will endeavor to follow up with Australia Post on your behalf, and resend your wines if they have indeed been lost.

Shipping and Tracking (within Australia only)

When your wine leaves our warehouse and order is picked up by Australia Post for delivery, responsibility for the wine becomes that of the purchaser.

Each parcel has its own consignment number, which can be used on the Australia Post website (https://auspost.com.au/mypost/track/#/search) to track your parcel and see its delivery progress.

Please consider the following advice in relation to Australia Post deliveries -

1. Calls cannot be made prior to delivery.

2. Wine cannot be left outside the boundary line of a property. 

3. 'Special Delivery Instructions' are a guide, it is not a guarantee that these instructions will be followed. Due to OH&S it is at the driver's discretion as to whether they deem the instructions safe to adhere to. 

4. If you are not in attendance when delivery is attempted, the consignment will be returned to your local Post Office. A card will be left in your letter box to advise of the attempted delivery and that the item can be collected from the Post Office. Australia Post will not re-deliver once an item has been carded awaiting collection

5. Balgownie Estate and Australia Post will not be held responsible for any missing goods when authority has been provided for your goods to be delivered without a signature.

6. Wine must be signed for by a person over 18 years of age at time of delivery.

Wine is a Delicate Commodity

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Balgownie is not responsible for and will not replace wine that is damaged by extreme weather conditions during shipment.

Be careful with your Sparkling wine bottles. Store upright after delivery, and serve well chilled - take care when removing the cork. Balgownie is unable to replace lost bubbles due to eruption upon opening.

Wine Club terms and conditions

Balgownie wine club membership

By joining a Balgownie wine club, you are committing to purchase and receive a regular delivery of wine (12 or 24+ bottles) per calendar year and managing your own account details and preferences via the Balgownie Wine website.

Product pricing is per bottle. An active wine club member must be logged into their account to view discounted prices. Discounts will vary on wine depending on the wine club you have joined – Essentials get 15% off wine, Platinum members get 25% off wine.

All wine product and shipping prices, as well as the configuration of the wine clubs and associated benefits are subject to change at any time. Balgownie will provide reasonable notice of changes in writing to active members.

Balgownie wine club members are automatically subscribed to receive periodic e-newsletters containing Balgownie news, offers and events information. You can unsubscribe at any time, but we recommend you stay connected to get the most value out of your membership.

Please add our email to your contacts so we do not end up lost in your promotional or junk email folders.

Active Membership

Offers and discounts associated with membership can only be redeemed or honored upon verification with staff on site that you are anactive wine club member. A member is not active if they are on hold, have suspended membership, or opted to skip a delivery.

Shipping

Balgownie charges shipping per parcel. This applies for all wine club and website orders.

$15 per parcel for delivery to Victorian addresses.

$20 per parcel to all other Australian states.

A parcel is considered 1-12 bottles of wine. Ideal shipping quantities are multiples of 6 or 12 bottles.

Unfortunately, our wine clubs are not available to customers outside of Australia.

Free click and collect

To avoid shipping fees, customers may opt for free “click and collect” – you will need to nominate a Balgownie property to collect from (Yarra Valley or Bendigo). We will contact you when your order is available for collection. Please have ID and proof of purchase with you at the collection point.

Balgownie will hold orders in storage for up to 14 days from the date you are notified collection is ready.

Keeping account details up to date

It will always be a member’s responsibility to ensure wine club account details are kept up to date. Information such as email, phone numbers, shipping addresses, credit card numbers and expiry dates, and wine selections are crucial to the success of your club mailouts.

Balgownie will not be responsible for errors made where the customer has forgotten to update their account details or provided incorrect details.

Balgownie will prompt active members approaching each delivery period via email to check account details and ensure they are up to date. We recommend customers check junk or promotional email regularly to ensure important reminders are not missed.

To request technical assistance with your account or if you are having trouble updating any of your details, please contact the Balgownie wines team directly.

Placing an account on hold

You must request in writing towines@balgownie.comto place your account on hold or if you intend to skip a scheduled club mailout.

Wine club members may place an account on hold for a maximum of 6 months (or 1 mailout period per year). Any accounts on hold beyond this timeframe will be automatically closed.

Please note – only active wine club members are entitled to Balgownie discounts. Accounts on hold will forfeit any associated discounts or benefits for the duration of the hold.

Cancelling wine club membership

Membership is valid for a minimum of one year from the joining date. Requests to cancel must be in writing towines@balgownie.comand at least 30 days prior to your next scheduled subscription delivery. Exceptional circumstances may be considered case by case.

Please note – only wine club members are entitled to Balgownie discounts. Cancelling your membership with us will forfeit any associated discounts or benefits.

Switching between wine clubs

To switch between wine clubs emailwines@balgownie.comand we can help facilitate a smooth transition.

Switch from Essentials to Platinum if you decide you want more wine in your subscription and Balgownie’s best discounts.

Switch from Platinum to Essentials if you decide you need less wine and happy with basic benefits.

Essentials wine club terms

Essentials club members must commit to a minimum subscription purchase of 12 bottles of Balgownie wine each calendar year.

6 bottles delivered twice a year (in March and September OR June and December).

Members must choose one of the available configurations upon joining.

Essentials wine club discounts

Balgownie reserve the right to refuse a discount if we find that you are not a genuine wine club member, or that your account is not active at time of redeeming a discount. Balgownie reserves the right to request ID at any time and verify your membership status.

As an Essentials wine club member, you enjoy -

15% off the wines in your subscription. You must be logged into your account to see your applicable member pricing on our wine site and in your cart.

15% off any additional Balgownie wines purchased online and in Cellar Door (some exclusions apply). Please let staff know you're a member if purchasing wine in either of our Cellar Doors, so we can activate your discounts and link your purchase to your account.

10% off when you wine and dine in a Balgownie restaurant (excluding public holidays and special event periods) upon verification of membership. This discount will be off your total bill. Maximum group size 10. Excludes weddings, conferences and events.

10% off our best available room only accommodation rates – To redeem this offer, you can make your booking by phoning the resort directly, or use the promo codeCAMP-ESSENTIALSwhen booking online. To qualify for the Wine Club Member Discount for accommodation, you must currently be a member of our Balgownie Wine Club. You must book your reservation under the name used for your Balgownie Wine Club membership. You will be required to present your ID upon your arrival at the resort. The Wine Club Member Discount is not valid for Public Holidays or Special Event Periods (for example, Melbourne Cup Weekend). Bookings are subject to Balgownie Estate’s normal booking terms and conditions.

Other offers and discounts may be offered to Essentials members from time to time via Balgownie promotional email or as part of a customer rewards initiative.

Club member discounts are not available for accommodation offers or packages, gift certificates or Natskin Day Spa.

Balgownie reserve the right to refuse a discount where we suspect that the cardholder is not a genuine wine club member, or the account is not active at time of redeeming a discount.

Platinum wine club terms

Platinum club members must commit to a minimum subscription purchase of 24 bottles of Balgownie wine each calendar year.

12 or 24 bottles delivered twice a year (in March and September OR June and December).

OR6 or 12 bottles delivered quarterly (in March, June, September and December).

Members must choose one of the available configurations upon joining.

Platinum wine club discounts

Balgownie reserve the right to refuse a discount if we find that you are not a genuine wine club member, or that your account is not active at time of redeeming a discount. Balgownie reserves the right to request ID at any time and verify your membership status.

As a Platinum wine club member, you enjoy -

25% off the wines in your subscription. You must be logged into your account to see your applicable member prices on our wine site and in your cart.

25% off any additional Balgownie wines purchased online and in Cellar Door (some exclusions apply). Please let staff know you're a member if purchasing wine in either of our Cellar Doors, so we can activate your discounts and link your purchase to your account.

15% off when you wine and dine in a Balgownie restaurant (excluding public holidays and special event periods) upon verification of membership. This discount will be off your total bill. Maximum group size 10. Excludes weddings, conferences and events.

15% off our best available room only accommodation rates – To redeem this offer, you can make your booking by phoning the resort directly, or use the promo codeCAMP-PLATINUMwhen booking online. To qualify for the Wine Club Member Discount for accommodation, you must currently be a member of our Balgownie Wine Club. You must book your reservation under the name used for your Balgownie Wine Club membership. You will be required to present your ID upon your arrival at the resort. The Wine Club Member Discount is not valid for Public Holidays or Special Event Periods (for example, Melbourne Cup Weekend). Bookings are subject to Balgownie Estate’s normal booking terms and conditions.

Other exclusive offers and discounts may be offered to Platinum members from time to time via Balgownie promotional email or as part of a customer rewards initiative.

Club member discounts are not available for accommodation offers or packages, gift certificates or Natskin Day Spa.

Other wine club benefits

The following benefits are available to both Essentials and Platinum wine club members.

Complimentary wine tasting for you and your partner (or a friend)

If you are staying at a Balgownie property, you are already entitled to a complimentary wine tasting on presentation of your room key.

Outside of these circumstances, this offer is valid for all Balgownie wine club members plus one nominated guest.

If you are part of a larger group, our wine tastings are $5 per additional person.

Invitations to members only events 

Keep an eye on your email for these. They will be exclusive events either for members only, or we will give you early access to tickets for our public special events.

Any bookings you wish to make will be online, or by phone or email. Credit card surcharges and booking fees may apply.

Masterclass discounts

These could be wine, or food related, and again, keep an eye on your email for these. They do not happen very often, so when they do, if you are keen, we would love to have you on board.

Accommodation Gift Certificates

Please note - Accommodation Gift Certificates are no longer available as part of the Balgownie wine club. If you already have one, it will expire as indicated on the individual gift certificate. The physical certificate must be surrendered in person at a Balgownie property to redeem its value. The expiry date cannot be extended.

Balgownie cannot provide compensation for, reissue or extend the expiry date of any unused, or unclaimed Accommodation Gift Certificate.

The last Accommodation Gift Certificates (for eligible wine club members throughout the 2020 calendar year) were issued via email (vouchercart) in January 2021, and will expire in January 2022.